Storyteller.
Business Diviner.
Digital Marketing Specialist.
Social Media Manager.

Website Maintenance Terms of Service

WordPress Site Maintenance Packages
MAINTENANCE AGREEMENT TERMS AND CONDITIONS

CURRENT PACKAGES

Offers subject to change without notice. Packages available as of July 16, 2019.

BASIC PACKAGE

  • Daily Back Ups
  • Weekly Plugin Updates
  • WordPress Updates
  • PHP Updates
  • Discounted Hourly Rate ($75)

1. SCOPE OF COVERAGE
For purposes of this Maintenance Agreement “Website” includes the site listed as part of the order. This Agreement covers one site only and each site will require a separate agreement. “Services” include the listed tasks as detailed in the Package chosen by the Client. This Maintenance Agreement (“Agreement”) covers labor for agreed upon services. Jacqui Burke and Jaybird Social Media (“Jaybird”) reserve the right, at any time, to change any of the terms and conditions herein and will communicate material changes to Customer. Customer’s continued use of Jaybird’s services thereafter will be deemed acceptance thereof.

2. PREMIUM HOURS and DISCOUNTED HOURS
Premium Hours are the number of hours included as part of the monthly Agreement. Premium Hours are to be used in the month paid and cannot be banked or held over from one month to the next. Any hours’ work performed over the Premium Hours limit will be billed at the agreed upon Discounted Hours rate.

3. TERM
The effective date of this Agreement is the date of Customer’s submission (“Start Date” or “Monthly Renewal Date”). The Agreement shall continue for either one calendar month and will be automatically renewed on the same date in the following month. If the Client halts the monthly payments or is unable to pay (for whatever reason), the Agreement is null and void for both parties and Jaybird is under no obligation to continue services, give access to back-ups, or complete partially performed updates or fixes, changes, or development work on the website.

4. CHARGES
The initial monthly maintenance charge under this Agreement (the “Base Rate”) is equal to the initial amount paid for the Package. The Base Rate is billed one month in advance. State or local taxes will be added and indicated on each invoice. Any renewal term will include JAYBIRD’s published rates in effect within ninety (90) days prior to, or thirty (30) days after Customer’s Anniversary Date. Customer agrees to pay to JAYBIRD the total amount of such charges at the beginning of the month through automatic payment.

Customer understands that alterations, attachments, specification changes or cost of parts, supplies of services may require an increase in maintenance charges and agrees to pay such charges promptly when due. JAYBIRD reserves the right to bill all time over the Premium Hours included in this agreement to Customer for extra time incurred in providing service under this Agreement, at the Discounted Hours rate.

5. TERMINATION
Customer may terminate this Agreement at any time by cancelling the automatic PAYPAL payment prior to the Renewal Date that month. Once terminated, Jaybird is under no obligation to provide further service, copies of backups, or completion of any job, fix, change, or site development project.

6. BREACH OR DEFAULT
If the Customer fails to pay their monthly renewal, for whatever reason, Jaybird is under no obligation to continue to monitor, update, backup or other service on the website. Further, Jaybird is under no obligation to provide copies or back ups or complete any work including any fixes, changes, or site development.

7. REMOTE SUPPORT & SITE RESTORATION
Jaybird is available for limited remote support, with response rates under 4 hours (where possible) and will diagnose (as best as possible) and fix what they can. Remote Support Site restores are available during “Standard Business Hours” (9:00 am – 5:00 pm, Monday to Friday). Requested work outside Standard Business Hours will be charged at double the Premium Hours or Discounted Rate.

8. LIMITATIONS.
This Agreement covers labour for updates and maintenance services as detailed on the Agreement. It does not cover:
1) Site damage resulting from attempts by personnel other than a JAYBIRD representative to install, repair or service the website unless directed by a JAYBIRD representative;
2) Site problems/pauses from hosting deficiencies or service;
3) Maintenance or virus cleaning or repair damage, malfunction, or degradation Or performance resulting outside of the Agreement Term
4) Repair misuse, abuse, negligence or causes beyond the control of JAYBIRD, including electrical
5) surges, acts of God and natural disasters.
6) Movement or migration of website either by the Client or their Hosting Provider.

9. SOFTWARE AND FIRMWARE UPDATES
Updates of plugins, WordPress, and PHP as necessary and as notified through the WordPress system. Any failure of WordPress to report on-site deficiencies is not to be considered the fault of JAYBIRD and JAYBIRD will not be held responsible for any extra work or outages that might be caused by said lack of notification.

10. NO WARRANTY
Other than the obligations set forth herein, JAYBIRD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, INCOME ESTABLISHED, PROMISED OR OTHERWISE, FITNESS FOR USE, AND/ OR FITNESS FOR A PARTICULAR PURPOSE. JAYBIRD SHALL NOT BE RESPONSIBLE FOR DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES ARISING OUT OF THE USE OR PERFORMANCE, OUTAGES, STOPPAGES, FOR WHATEVER REASON.

11. PERSONNEL
JAYBIRD reserves the right to determine the assignment of its employees or its third party contractors in providing service hereunder.

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Google Reviews

  • 5 star review  Jaybird Social Media is an excellent resource for social media needs. Jacqui is incredibly knowledgeable and skilled and won’t just tell you what needs to be done but demonstrate clearly through her work the benefits of what needs to be done. She walked us through exactly what is important, why a business should do certain things in social media, and the results one can expect from specific actions. When you’re looking to get your business online and make yourself visible, it’s important to pick somebody who you can trust. After all, every business is your own pride and joy, and it’s important to know that your investments into your own business are worthwhile. Working with Jaybird Social Media was a joy and the results show. Thank you!

    thumb Purple Squirrels
    February 11, 2015
  • 5 star review  I approached Jacqui to design a campaign website for me as I seek re-election as a Trustee for the TDSB. From our first meeting, I knew I had made the right choice. Jacqui had done her research and came equipped with a variety of suggestions to enhance my campaign both with the website and other aspects of the process. During the design of the website, my campaign team and I suggested changes long after Jacqui had done the initial layout. I delayed the date for going live on several occasions. No problem! She responded to all suggestions positively and made them work, no matter how far-fetched. Her rates were reasonable and very much worth the money spent. I have already linked Jacqui up with another candidate and will continue to recommend Jaybird Social Media in the future. Jerry Chadwick

    thumb Jerry Chadwick
    February 11, 2015
  • 5 star review  Music TORONTO has enjoyed working with Jacqui and Jaybird Social Media. Her professionalism and quick turnaround time make it a pleasure to work with her on projects like app development and movie screen ads!

    thumb Heather Lacey
    February 11, 2016
  • 5 star review  Jaybird Social Media provided excellent knowledge transfer when I needed some advice with online marketing. Jacqui evaluated the specific needs for my small artisan business and pointed me in the direction I need to be going. I felt like she understood my business and the whys and wherefores of social media and marketing and highly recommend Jaybird’s services.

    thumb Lynn Wyminga
    February 11, 2015
  • 5 star review  Jacqui and Jaybird Social Media have be awesome to work with and instrumental in the successful orchestration of our social media campaign. They have made a huge difference. I highly recommend them.

    thumb Gregory Neely
    February 11, 2016
  • 5 star review  Jacqui’s skills as a graphic artist, a web designed and social media expert are solid. I use her for press releases, for social media campaigns, for graphic design and web design and I have nothing but good things to say. I can highly recommend her to you for your part or full time business. And please pay close attention to the need for your site to be mobile friendly, as once Jacqui made the adjustment to my site the number of unique (first time) visitors to those who became serious prospects for my service nearly doubled!

    thumb Eskimo Pete
    February 11, 2019
  • 5 star review  Whoa! If this is what Jacqui offers in a free one hour consult, I can’t imagine the riches of her paid service. Jacqui shared so much of her knowledge in that small space of time, most of which was applicable and relevant. Thanks so much Jacqui.

    thumb P3 Midwifery
    February 11, 2019
  • 5 star review  Good

    thumb Chas Ellis
    February 11, 2020

Examples of Work

some social feeds i work on
for others

some recent creative and copy I worked on

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